HoneyLoyal

    Refund Policy

    Last updated: February 23, 2026

    1. Overview

    At HoneyLoyal, we strive to deliver high-quality, professional services. We understand that circumstances may arise where a refund is warranted, and this policy outlines our approach.

    2. Eligibility for Refunds

    Refunds may be issued under the following circumstances:

    • Service Not Started: If your loyalty test has not yet begun, you may request a full refund within 48 hours of purchase.
    • Service Failure: If we are unable to conduct the test due to reasons within our control, you are entitled to a full refund.
    • Duplicate Payment: If you were charged more than once for the same service, the duplicate charge will be refunded promptly.

    3. Non-Refundable Situations

    Refunds will generally not be issued in the following cases:

    • The loyalty test has been completed and results delivered.
    • The test is in progress and active engagement has already occurred.
    • Dissatisfaction with the outcome or results of the test (e.g., the test did not produce the outcome you hoped for).
    • Failure to provide accurate or sufficient information, resulting in inability to complete the test.

    4. How to Request a Refund

    To request a refund, please contact our support team at support@honeyloyal.com with the following information:

    • Your name and email address used for the purchase.
    • Order or transaction reference number.
    • Reason for the refund request.

    5. Processing Time

    Refund requests are reviewed within 5 business days. Approved refunds will be processed to the original payment method within 7–10 business days, depending on your financial institution.

    6. Partial Refunds

    In cases where a service has been partially rendered, we may offer a partial refund proportional to the work completed, at our discretion.

    7. Chargebacks

    We encourage you to contact us directly before initiating a chargeback with your payment provider. We are committed to resolving disputes amicably and promptly.

    8. Changes to This Policy

    We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

    9. Contact Us

    For any refund-related inquiries, please reach out to support@honeyloyal.com.